Frequently Asked Questions
Learn more about Hayatii Gold — from our materials and craftsmanship to shipping, care, and custom designs.
What is Hayatii Gold?+
Hayatii Gold is a handcrafted fine-jewelry brand by designer and goldsmith Hayat Rahal. Each piece is made in solid 14k or 18k gold or 925 sterling silver, often featuring diamonds and gemstones sourced worldwide.
Do you use real gold and silver?+
Yes — every piece is crafted from solid 14k/18k gold or solid 925 sterling silver; never plated, filled, or vermeil.
What gemstones and diamonds do you use?+
We work with natural gemstones & diamonds, treated gemstones (for color or clarity enhancement), and lab-created gemstones & diamonds — all chosen for beauty, durability, and character.
Where are the pieces made?+
Each piece is handcrafted by Hayat Rahal and trusted artisans in Toronto, Bali, and other partner studios worldwide.
Can I request a custom design or modify a piece?+
Absolutely. Choose your metal (gold or silver), gemstone, engraving, or sizing. Contact info@hayatiigold.com to start your custom piece.
How long do custom and made-to-order pieces take?+
Usually 3–6 weeks, depending on design complexity and stone sourcing.
Do you ship internationally?+
Yes — we ship worldwide.
• Ready-to-ship: 3–5 business days
• Made-to-order: 2–4 weeks before shipping
Tracking is provided upon dispatch.
• Ready-to-ship: 3–5 business days
• Made-to-order: 2–4 weeks before shipping
Tracking is provided upon dispatch.
What is your return policy? Do you offer repairs or resizing?+
Because each piece is handcrafted to order, all sales are final. If there’s an issue, contact us within 7 days. We also offer resizing and repairs for Hayatii Gold pieces.
How do I care for my jewelry?+
Avoid chemicals and chlorine, clean gently with mild soap & warm water, dry thoroughly, and store separately. Silver may naturally tarnish — a gentle polish restores its shine.
Do you offer gift packaging and personal notes?+
Yes — each order arrives in signature Hayatii Gold packaging and can include a personal message at checkout.
How can I hear about new releases?+
Join our mailing list or follow @hayatii_gold for collection drops and behind-the-scenes moments.